> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History

> Browse, search, and review your complete call log with recordings and transcripts

Call History (`/phone/history`) is a searchable log of every call made and received through Winnerr. Each entry links to the recording, transcript, and the contact's profile.

## Browsing history

The default view shows calls in reverse chronological order. Each row displays:

| Column        | Description                             |
| ------------- | --------------------------------------- |
| **Contact**   | Name and phone number                   |
| **Direction** | Inbound or Outbound                     |
| **Duration**  | Length of the call                      |
| **Date/Time** | When the call happened                  |
| **Status**    | Completed, Missed, Voicemail, No Answer |
| **Recording** | Play button to listen inline            |

## Filtering and searching

Use the filter bar to narrow results:

* **Date range** — Today, Last 7 days, Last 30 days, Custom range
* **Direction** — Inbound, Outbound, or All
* **Status** — Completed, Missed, Voicemail
* **Contact** — Search by name or phone number
* **Agent** — Filter by team member (org admins)
* **Duration** — Minimum/maximum call length

## Call detail view

(`/phone/call/[id]`)

Click any call to open its detail view:

* **Recording player** — Full audio playback with seek and speed controls
* **AI transcript** — Complete call transcript with speaker labels and timestamps
* **Call summary** — AI-generated summary of key points discussed
* **Sentiment analysis** — Winnie's assessment of the call's tone and outcome
* **Contact link** — Jump to the person's full profile
* **Post-call notes** — Your notes added after the call
* **Follow-up actions** — Tasks or workflows triggered by this call

## Voicemail drops

(`/phone/voicemail-drops`)

Pre-record voicemail messages to drop into a contact's voicemail box without ringing their phone. Useful for:

* Following up without interrupting
* Leaving a consistent, professional message every time
* Time-zone-sensitive outreach

### Creating a voicemail drop

1. Go to **Phone → Voicemail Drops**
2. Click **New Drop**
3. Record your message or upload an audio file
4. Name it for easy selection during calls

### Using a drop

During a Power Dialer session or from the call interface, select **Drop Voicemail** and choose from your saved recordings. The message is delivered to voicemail without the contact's phone ringing.

## SMS & call templates

(`/phone/templates`)

Save reusable templates for SMS follow-ups and call scripts:

* **SMS templates** — Pre-written text messages with personalization tokens
* **Call scripts** — Talking points and objection-handling guides displayed during calls

Templates help maintain consistency, especially when working with a team.