> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails

> Two-way email inbox, composer, and thread management — synced with your real email account

The Emails page (`/emails`) is your full email inbox inside Winnerr. Every email you send or receive through your connected account is visible here and automatically logged to the relevant contact's profile.

## Inbox

The default view is your **Inbox** — all unread and recent messages from contacts, leads, and anyone in your CRM. Winnerr recognizes email addresses and links messages to existing contact records automatically.

### Email folders

Use the left-side folder list to switch between:

| Folder     | Contents                  |
| ---------- | ------------------------- |
| **Inbox**  | All incoming messages     |
| **Sent**   | Messages you've sent      |
| **Drafts** | Saved but unsent messages |
| **Trash**  | Deleted messages          |
| **Spam**   | Flagged messages          |

## Reading an email

Click any message to open it on the right. You'll see:

* The full thread in chronological order
* The contact's name (linked to their CRM profile)
* Any deal or property associated with the conversation
* A **Log to CRM** button if the contact isn't automatically detected

## Composing an email

Click **Compose** in the top-left. The compose window includes:

* **To / CC / BCC** — Type a name to search your contacts
* **Subject**
* **Rich text body** — Formatting, links, attachments
* **Template selector** — Insert a saved [email template](/communication/email-templates)
* **AI compose** — Describe what you want to say; Winnie drafts it
* **Track opens** — Toggle to see when the recipient opens the message
* **Schedule send** — Pick a future date and time to deliver

## Replying and forwarding

Reply inline within any thread. All replies are logged to the contact's timeline without any manual action.

## Email tracking

When open tracking is enabled, you'll see a small eye icon on sent messages that have been opened. The exact time of each open is logged to the contact's timeline — useful for following up right when a lead is actively reading your message.

## Campaigns

To send bulk emails to a contact list, use [Campaigns](/marketing/campaigns) instead of the Emails inbox. Campaigns are designed for mass outreach with templates, scheduling, and analytics.

## Connected accounts

Emails requires your email account to be connected in **Settings → Email**. Supports Gmail and Outlook/Exchange via Nylas. You can connect multiple accounts and switch between inboxes.