> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone

> Make and receive calls, send SMS, and manage your entire phone communications from the CRM

The Phone section is your complete call and SMS hub. Every call you make or receive is logged, recorded, and transcribed — automatically linked to the contact's record.

## What's in the Phone section

| Page                                            | What it's for                             |
| ----------------------------------------------- | ----------------------------------------- |
| [Power Dialer](/communication/power-dialer)     | Automated multi-contact calling sessions  |
| [Transcriptions](/communication/transcriptions) | AI-generated transcripts of all calls     |
| [Recordings](/communication/recordings)         | Audio recordings of all calls             |
| [Voicemail Drops](/communication/recordings)    | Pre-recorded voicemails sent in one click |
| [SMS](/communication/sms)                       | Text messaging with contacts              |
| [Templates](/communication/phone)               | Reusable SMS/call script templates        |
| [History](/communication/phone)                 | Complete call and message log             |

## Making a call

Click the **Phone** icon on any contact's record, or click the phone icon in the toolbar, to open the in-browser dialer. Calls run directly in your browser using WebRTC — no external app needed.

### Call modes

| Mode                | How it works                                          |
| ------------------- | ----------------------------------------------------- |
| **Browser Call**    | Audio runs in your browser tab via WebRTC             |
| **Call Forwarding** | Winnerr calls your mobile, bridges you to the contact |

Switch modes in **Settings → Phone**. Browser calls require a microphone. Call Forwarding is useful if you're on the go or have a spotty internet connection.

## Receiving a call

When someone calls your Winnerr number, you'll see an incoming call ring screen in the browser. Accept in the browser or let it forward to your mobile.

If the caller matches a contact in your CRM, the ring screen surfaces context so you can answer prepared:

* **Contact name** — pulled from the matched person record
* **Most recent deal** — title and current pipeline stage (for example, `142 Maple St — Offer Accepted`)
* **Last contact** — relative time since your most recent call, email, or SMS with this person (for example, `Last contact: 3 days ago`)

Callers that don't match a contact ring through with just their phone number — no placeholder or "Unknown" label is shown.

## During a call

While on a call you can:

* **Take notes** — Open the note panel without ending the call
* **Open the contact record** — See their full profile while talking
* **Transfer the call** — Hand off to a teammate
* **Add to conference** — Bring another person into the call

## After a call

As soon as you hang up, Winnerr automatically:

1. Saves the call recording
2. Generates an AI transcript (usually within 1–2 minutes)
3. Logs the call to the contact's timeline
4. Creates a post-call note template for you to fill in
5. Suggests a follow-up task based on the conversation

## Call history

The **History** page shows every call and SMS in chronological order, filterable by date, direction (inbound/outbound), and contact. Each row links to the recording and transcript.

For full details on searching, filtering, and the call detail view, see [Call History](/communication/call-history).

## Voicemail drops

Pre-record voicemail messages to drop into a contact's voicemail box without ringing their phone. Create drops under **Phone → Voicemail Drops** and use them during Power Dialer sessions or individual calls. See [Call History — Voicemail Drops](/communication/call-history#voicemail-drops) for setup instructions.

## SMS & call templates

Save reusable SMS templates and call scripts under **Phone → Templates**. Templates support personalization tokens and are available from any SMS compose window or during active calls.

## SMS

Send text messages to any contact directly from the CRM. SMS threads are logged in the contact's timeline alongside calls and emails. See [SMS](/communication/sms) for full details.

## SMS campaigns

For bulk text outreach, see [SMS Campaigns](/communication/sms-campaigns) — a dedicated hub for creating, scheduling, and tracking SMS campaign sends.