> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Recordings

> Audio recordings of every call — playable, downloadable, and linked to contacts and deals

The Recordings page (`/phone/recordings`) lists every recorded call in your workspace. Recordings are stored securely and accessible to you and your authorized team members.

## Browsing recordings

Recordings are listed in reverse chronological order. Each row shows:

* Contact name (or "Unknown" for anonymous callers)
* Date and time
* Duration
* Direction (inbound / outbound)
* Whether a transcript is available

Filter by date range, contact, or direction to find specific recordings quickly.

## Playback

Click any recording row to open the audio player. The player supports:

* Play / pause
* Speed control (0.75×, 1×, 1.25×, 1.5×, 2×)
* Skip forward/backward 15 seconds
* Synchronized transcript highlighting (if transcript is available)

## Downloading a recording

Click the **Download** icon to save the MP3 file to your device. Useful for sharing with a manager for coaching or keeping a personal archive.

## Recording and the contact record

Every recording is linked to the contact who was called. Open any contact's profile and click a call in the timeline to play the recording inline — you don't need to navigate to the Recordings page.

## Voicemail Drops

Voicemail drops are pre-recorded messages you can send instantly when a contact doesn't answer. They appear on the Recordings page in the **Voicemail Drops** tab.

### Setting up voicemail drops

1. Go to **Phone → Voicemail Drops**
2. Click **New Drop**
3. Record your message directly in the browser (or upload an MP3)
4. Give it a name (e.g., "Buyer Follow-Up #1", "Listing Inquiry Response")

During a Power Dialer session or a manual call, click **Drop Voicemail** to instantly play the selected drop and move on — no waiting for the beep.

### Best practices for voicemail drops

* Keep drops under 30 seconds
* Use the contact's first name placeholder (`{{first_name}}`) if your drop supports personalization
* Create separate drops for different contact types (cold lead vs. warm lead vs. past client)

## Recording consent

Winnerr adds an automated announcement at the start of calls when required by local law. Recording consent settings can be configured per organization in **Settings → Phone → Compliance**.

## Storage and retention

Recordings are stored in encrypted cloud storage. Retention period is configurable. Contact your org admin to adjust storage limits or retention policies.