> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Transcriptions

> AI-generated transcripts of every call — searchable, summarized, and linked to contacts

Every call made or received through Winnerr is automatically transcribed by AI. Transcriptions appear on the **Transcriptions page** (`/phone/transcriptions`) and inline on contact and deal records.

## How transcription works

Winnerr processes the call recording after the call ends. A transcript is typically ready within 1–2 minutes of hanging up. The transcript includes:

* Speaker labels (You / Contact)
* Timestamps for each speaker turn
* Confidence-scored text
* An AI-generated summary paragraph

## Browsing transcriptions

The Transcriptions page lists all calls with transcripts. Filter by:

* Date range
* Contact name
* Call direction (inbound / outbound)
* Duration

Click any row to open the full transcript viewer.

## Transcript viewer

The transcript viewer shows:

* **Playback bar** — Play the recording with the transcript highlighted in sync
* **Speaker-separated paragraphs** — Each speaker's words in their own block
* **AI summary** — A short summary of what the call was about
* **Key topics** — Detected subjects like "price reduction," "inspection," "offer timeline"
* **Sentiment indicators** — Whether the conversation was positive, neutral, or negative
* **Action items detected** — Winnie flags phrases like "I'll call you back tomorrow" and suggests creating a task

## Searching transcriptions

Use the **Search** bar to find any phrase across all your transcripts. Useful for finding that conversation where a lead mentioned a specific budget or property type.

## Editing transcripts

Transcripts are AI-generated and occasionally make errors, especially with names and addresses. Click any text segment to correct it. Corrections are saved to the record.

## Sharing transcripts

Click **Share** on any transcript to copy a link that's accessible to other org members. You can also export the transcript as a PDF or plain text file.

## Transcript on contact records

You don't need to come to this page to see transcripts. Every call in a contact's timeline has a **View Transcript** button that opens a modal inline.

## Privacy and retention

Call recordings and transcripts are retained according to your org's data retention settings. Contact your org admin or see **Settings → General** to review your retention policy.