> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> In-app help resources, diagnostics, and troubleshooting tools

The Help Center (`/help`) is your in-app support hub. Get answers to common questions, run diagnostics, and access troubleshooting tools — all without leaving Winnerr.

## Getting help

The main Help page provides:

* **Search** — Find answers by typing a question or keyword
* **Quick links** — Shortcuts to the most commonly accessed help topics
* **Contact support** — Reach the Winnerr team directly via email

## Phone diagnostics

(`/help/phone`)

If you're experiencing call quality or connectivity issues, the Phone Help section provides diagnostic tools:

| Tool                   | What it checks                                                     |
| ---------------------- | ------------------------------------------------------------------ |
| **Connection test**    | WebRTC connectivity, microphone access, network quality            |
| **Call analysis**      | Review a specific call's quality metrics and identify issues       |
| **Lead analysis**      | Debug lead-related call routing and number matching                |
| **Sentiment analysis** | View AI sentiment scores for past calls and how they're calculated |

### Running a call analysis

1. Go to **Help → Phone → Analysis**
2. Enter a call ID or select a recent call
3. View the full diagnostic report — audio quality, latency, transcript accuracy, and any errors

<Tip>
  If a call didn't connect or had poor quality, run a **Call Analysis** first before contacting support. The diagnostic report often reveals the issue immediately (e.g., firewall blocking WebRTC, weak network).
</Tip>

## Keyboard shortcuts

Press `?` anywhere in the app to see a full list of keyboard shortcuts. The Help Center also maintains a reference table of all available shortcuts.