> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Settings

> Configure Winnie AI — her persona, knowledge, permissions, and behavior

AI Settings (`/settings/ai`) lets you shape how Winnie — your AI assistant — sounds, what she knows, and what she's allowed to do on your behalf.

## Persona

Make Winnie sound like you:

| Setting                 | Description                                                    |
| ----------------------- | -------------------------------------------------------------- |
| **AI name**             | What Winnie calls herself in conversations (default: "Winnie") |
| **Tone**                | Professional · Friendly · Direct · Conversational              |
| **Communication style** | Long-form explanatory, short and punchy, or balanced           |
| **Language**            | Primary language for AI-generated content                      |

## Knowledge base

Feed Winnie information she should know about you and your business:

* **Your market** — city, neighborhoods, price ranges you specialize in
* **Your bio** — background, years of experience, certifications
* **Your listings** — current and recent listings to reference in conversations
* **FAQs** — common client questions and your preferred answers
* **Avoid topics** — subjects Winnie should never bring up

## Permissions

Control what Winnie is allowed to do on your behalf:

| Permission              | Description                                             |
| ----------------------- | ------------------------------------------------------- |
| **Send SMS**            | Winnie can send texts without asking for approval first |
| **Send email**          | Winnie can send emails autonomously                     |
| **Schedule follow-ups** | Winnie can create tasks and calendar events             |
| **Update CRM records**  | Winnie can update contact details and deal stages       |

<Warning>
  Enabling autonomous actions means Winnie will act without a manual approval step. Start with approvals on and gradually grant autonomy as you become comfortable with her behavior.
</Warning>

## Compliance

* **TCPA opt-out detection** — Winnie automatically stops texting contacts who reply with opt-out keywords
* **CAN-SPAM compliance** — All AI-generated emails include an unsubscribe link
* **Do Not Call** — Winnie won't initiate AI calls to numbers on your DNC list

## Usage

View your AI credit usage for the current billing cycle and see a breakdown by feature (message drafts, transcription summaries, workflow suggestions, etc.).