> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winnerr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Settings

> Configure your Winnerr phone number, call routing, voicemail, and calling preferences

Phone Settings (`/settings/phone`) is where you manage your Winnerr number, how incoming calls are handled, and everything related to your calling setup.

## Your phone number

When you set up a phone number, you choose a local area code and Winnerr provisions a Twilio-based number. This number is used for all calls and SMS sent from the platform.

| Action               | Description                                       |
| -------------------- | ------------------------------------------------- |
| **Get a number**     | Search available numbers by area code or region   |
| **Port a number**    | Transfer your existing business number to Winnerr |
| **Release a number** | Remove the number from your account               |

## Caller ID

Choose what number appears when you call leads:

* **Winnerr number** — your assigned Winnerr number
* **Forwarding number** — show your mobile or office number (requires verification)
* **Masked** — hide the originating number (may reduce answer rates)

## Call routing

Configure how incoming calls to your Winnerr number are handled:

| Setting               | Description                              |
| --------------------- | ---------------------------------------- |
| **Answer in browser** | Use the Winnerr phone tab (WebRTC)       |
| **Forward to phone**  | Ring your mobile or another number first |
| **Simultaneous ring** | Ring both at once                        |
| **Business hours**    | Different routing for after-hours calls  |

## Voicemail

* **Voicemail greeting** — record or upload a custom greeting
* **Voicemail drop library** — manage pre-recorded messages for the power dialer
* **Transcription** — automatically transcribe voicemails into your inbox

## Do Not Disturb

Set DND hours when calls will not ring through to you and will go straight to voicemail. DND does not affect outbound calls you initiate.

## Advanced

| Setting                       | Description                                                    |
| ----------------------------- | -------------------------------------------------------------- |
| **Call recording**            | Record all calls automatically (inform contacts per local law) |
| **Recording consent message** | Custom beep or spoken disclaimer at call start                 |
| **Echo cancellation**         | Reduce audio feedback on WebRTC calls                          |
| **Codec preference**          | Opus (recommended) or PCMU                                     |

<Note>
  Call recording laws vary by jurisdiction. Winnerr records only when enabled, but you are responsible for ensuring compliance with applicable consent requirements in your market.
</Note>