/phone/recordings) lists every recorded call in your workspace. Recordings are stored securely and accessible to you and your authorized team members.
Browsing recordings
Recordings are listed in reverse chronological order. Each row shows:- Contact name (or “Unknown” for anonymous callers)
- Date and time
- Duration
- Direction (inbound / outbound)
- Whether a transcript is available
Playback
Click any recording row to open the audio player. The player supports:- Play / pause
- Speed control (0.75×, 1×, 1.25×, 1.5×, 2×)
- Skip forward/backward 15 seconds
- Synchronized transcript highlighting (if transcript is available)
Downloading a recording
Click the Download icon to save the MP3 file to your device. Useful for sharing with a manager for coaching or keeping a personal archive.Recording and the contact record
Every recording is linked to the contact who was called. Open any contact’s profile and click a call in the timeline to play the recording inline — you don’t need to navigate to the Recordings page.Voicemail Drops
Voicemail drops are pre-recorded messages you can send instantly when a contact doesn’t answer. They appear on the Recordings page in the Voicemail Drops tab.Setting up voicemail drops
- Go to Phone → Voicemail Drops
- Click New Drop
- Record your message directly in the browser (or upload an MP3)
- Give it a name (e.g., “Buyer Follow-Up #1”, “Listing Inquiry Response”)
Best practices for voicemail drops
- Keep drops under 30 seconds
- Use the contact’s first name placeholder (
{{first_name}}) if your drop supports personalization - Create separate drops for different contact types (cold lead vs. warm lead vs. past client)