The Help Center (/help) is your in-app support hub. Get answers to common questions, run diagnostics, and access troubleshooting tools — all without leaving Winnerr.
Getting help
The main Help page provides:
- Search — Find answers by typing a question or keyword
- Quick links — Shortcuts to the most commonly accessed help topics
- Contact support — Reach the Winnerr team directly via email
Phone diagnostics
(/help/phone)
If you’re experiencing call quality or connectivity issues, the Phone Help section provides diagnostic tools:
| Tool | What it checks |
|---|
| Connection test | WebRTC connectivity, microphone access, network quality |
| Call analysis | Review a specific call’s quality metrics and identify issues |
| Lead analysis | Debug lead-related call routing and number matching |
| Sentiment analysis | View AI sentiment scores for past calls and how they’re calculated |
Running a call analysis
- Go to Help → Phone → Analysis
- Enter a call ID or select a recent call
- View the full diagnostic report — audio quality, latency, transcript accuracy, and any errors
If a call didn’t connect or had poor quality, run a Call Analysis first before contacting support. The diagnostic report often reveals the issue immediately (e.g., firewall blocking WebRTC, weak network).
Keyboard shortcuts
Press ? anywhere in the app to see a full list of keyboard shortcuts. The Help Center also maintains a reference table of all available shortcuts. 
