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Every call made or received through Winnerr is automatically transcribed by AI. Transcriptions appear on the Transcriptions page (/phone/transcriptions) and inline on contact and deal records.

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How transcription works

Winnerr processes the call recording after the call ends. A transcript is typically ready within 1–2 minutes of hanging up. The transcript includes:
  • Speaker labels (You / Contact)
  • Timestamps for each speaker turn
  • Confidence-scored text
  • An AI-generated summary paragraph

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Browsing transcriptions

The Transcriptions page lists all calls with transcripts. Filter by:
  • Date range
  • Contact name
  • Call direction (inbound / outbound)
  • Duration
Click any row to open the full transcript viewer.

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Transcript viewer

The transcript viewer shows:
  • Playback bar — Play the recording with the transcript highlighted in sync
  • Speaker-separated paragraphs — Each speaker’s words in their own block
  • AI summary — A short summary of what the call was about
  • Key topics — Detected subjects like “price reduction,” “inspection,” “offer timeline”
  • Sentiment indicators — Whether the conversation was positive, neutral, or negative
  • Action items detected — Winnie flags phrases like “I’ll call you back tomorrow” and suggests creating a task

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Searching transcriptions

Use the Search bar to find any phrase across all your transcripts. Useful for finding that conversation where a lead mentioned a specific budget or property type.

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Editing transcripts

Transcripts are AI-generated and occasionally make errors, especially with names and addresses. Click any text segment to correct it. Corrections are saved to the record.

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Sharing transcripts

Click Share on any transcript to copy a link that’s accessible to other org members. You can also export the transcript as a PDF or plain text file.

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Transcript on contact records

You don’t need to come to this page to see transcripts. Every call in a contact’s timeline has a View Transcript button that opens a modal inline.

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Privacy and retention

Call recordings and transcripts are retained according to your org’s data retention settings. Contact your org admin or see Settings → General to review your retention policy.